Frequently Asked Questions (FAQ)
Checkout our frequently asked questions below. If you still can't find your answer, please contact us.
Email: [email protected]
The time we need to process your order for shipping varies depending on the products. Check out individual item's description for more details.
You need to go to your Cart and make the necessary modifications to your order. Click PROCEED TO CHECKOUT on your Cart page. Here, you can make the necessary changes to your Shipping address.
The given prices of the products are all INCLUSIVE of Shipping Charges. Therefore, shipping rate doesn't need to be calculated.
It usually takes 4-7 Days with DHL Express, but we cannot guarantee them. Actual delivery time will also depend on the shipping method you choose.
Yes, we do deliver across Nepal. Still, if you have any doubts do write us.
You are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
We accept PayPal and Credit Card/Debit Card. Note: We never receive your Credit/Debit Card information.
After adding your desired product to the cart, proceed to CHECKOUT. Fill in the Billing Details and Shipping Address (if different than Billing Address). Choose your preferred payment option and click PLACE ORDER
No, we do not accept checks, cash, or money orders online.
We’re sorry your order didn’t work out. We have a 14 days return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You have to bear the return item shipping charge.